Shipping policy

At Cleo & Pippa, we can't wait for your new pieces to arrive! ♡

We want your shopping experience to be as lovely as possible, from the moment you place your order to the moment it reaches your doorstep.

1. Order Processing

Once your order is placed, it will be prepared for shipment by our fulfilment partners.

Processing times may vary depending on product availability, order volume and public holidays.

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information, where available.

2. Shipping & Delivery Times

We currently offer standard shipping within Australia.

Estimated shipping transit time: 4–16 business days.

Please note that this is an estimate, not a guaranteed delivery date. Additional processing time may apply before dispatch.

Business days exclude weekends and public holidays.

During busy periods, promotional events or unexpected shipping disruptions, deliveries may take longer.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Any applicable free shipping offers will be clearly displayed on our website and at checkout.

4. Order Tracking

Once your order has shipped, we'll send you a confirmation email containing your tracking details, where available.

Please allow some time for tracking information to update after dispatch.

If you need assistance tracking your order, feel free to contact our customer care team.

5. Multiple Shipments

Some orders may arrive in separate packages depending on product availability and fulfilment locations.

If your order is shipped separately, you may receive multiple tracking updates.

6. Shipping Delays

While we aim to provide a smooth delivery experience, occasional delays can occur due to circumstances outside our control, including customs processing, carrier disruptions, extreme weather or peak shopping periods.

If your order is taking longer than expected, please contact us so we can assist you.

Your rights under Australian Consumer Law remain unaffected.

7. Incorrect Shipping Information

Please double-check your shipping address before completing your order.

If you notice an error, contact us as soon as possible.

We'll do our best to assist with address changes before dispatch, although changes cannot always be guaranteed once an order has been processed.

8. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you haven't received it, please check around your delivery location and with anyone who may have accepted it on your behalf.

If your parcel is still missing, contact us with your order number.

We'll investigate the issue with the shipping provider and help arrange an appropriate resolution in accordance with your consumer rights.